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Store Policies

Payment

All payments are to be in US funds. We accept payments made by Visa, MasterCard, Discover, Paypal, or check (personal check, cashiers check, and money order, items will ship after check clears). Sorry but we cannot process COD's. NOTE: Reservations can only be made with a credit card or prepayment by check.

If you need to mail us payment our address is below. You must first place your order online and we will respond with the total.

The Short Line Model Railroad Supply
PO BOX 338
Merlin, OR 97532

Shipping Charges

Domestic Shipping: The vast majority of our orders are shipped through the US Postal Service at cost plus a $2 packaging fee. When the order goes over 2 pounds or $200 in value we may charge you the actual cost of shipping.

  • Please note that if the order gets over $200 or over 2 pounds we will prefer to ship by FedEx Ground. The postal system offers insurance but it only covers loss of the package, not damage. So for expensive orders it is far better to ship by FedEx Ground. See additional charges below.
  • Additional charges:
    • Orders including flex track will be charged actual shipping cost. Please note: if necessary, items will be shipped in separate boxes and actual shipping charges will be billed.
    • Orders over 2 pounds or $200 in value may be charged actual shipping costs.
    • Orders shipped in multiple boxes will be charged actual shipping costs.
    • Our shipping and handling policy can be revised at any time.

International Shipping: International orders will be charged the actual US Postal Service Air Parcel charge plus a $3.00 handling/packing fee.

Service Option Estimated Delivery Time
Global Express Mail 4-6 days. Tracking. Highly Recommended.
Global Priority Mail 6-14 days. Partial tracking.
First-Class Mail International 10-14 days. NO tracking, NO insurance.
  • We URGE you to choose Global Express for its faster service and detailed tracking information. **First Class International DOES NOT OFFER TRACKING**
  • Our customs declaration documents indicate our shipments as "Toy Train", and match the invoiced dollar total. We will not falsify customs forms or invoices, please do not ask.

If you do not insure your items we are not responsible for loss or damage.

We will gladly estimate the shipping and handling charge of an order, please email us at sales@theshortline.com.